Grand Style Balloons Terms & Conditions of Supply of Goods & Services
Our Terms
1. What are these terms and conditions for?
These are the terms and conditions for the goods and/or services that we supply to you. These terms tell you who we are, how we will provide goods and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. Please read them carefully before submitting your order.
2. Who are we?
2.1 We are GRAND STYLE BALLOONS a company registered in England and Wales, whose registered office is at GRAND STYLE BALLOONS, UNIT 8, POINT INDUSTRIAL ESTATE, CANVEY ISLAND, SS8 7TJ. We are a sole trader business supplying balloons and other party goods (for purchase) and celebration event equipment (for hire).
2.2 How to contact us. You can contact us by telephoning us at 07506 210628 or emailing us at grandstyleballoons@gmail.com or by writing to us at GRAND STYLE BALLOONS, UNIT 8, POINT INDUSTRIAL ESTATE, CANVEY ISLAND, SS8 7TJ.
2.3 If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order (or by responding to your message on our social media pages if that is how you have contacted us).
3. How does a contract with us work?
3.1 We will accept your order via our website, by email or in response to a social media message depending on how you placed your order. At this point, a contract will come into existence between the Customer and Grand Style Balloons.
3.2 If we are unable to accept your order, we will inform you of this as soon as we can.
3.3 Please note, we only provide products/services within the UK. We do not accept orders from or deliver to addresses outside the UK.
4. What if I want to make changes?
4.1 If you wish to make changes to a product you have ordered please inform us as soon as possible and we will let you know if the change can be made. If accepted, we’ll inform you of any changes to the price and the timing of delivery and ask you to confirm whether you’re happy to continue with the change. Any product changes will be subject to these terms and conditions.
5. How do we provide the products?
5.1 The costs of delivery will be as displayed on our website.
5.2. During the order process, we will let you know when orders will be delivered.
5.3 Grand Style Balloons do not accept responsibility for delays caused by events, circumstances or causes outside our control. If our supply of the products is delayed, then we will be in touch with you as soon as possible. If we must suspend your delivery, we will let you know.
5.4 If you have a product which is goods for purchase, you will be responsible for it from the moment we have received payment in full and you have accepted the delivery.
5.5 We are entitled to stop delivery or suspend the supply of your products if payment isn’t made.
6. What about hired items?
6.1 Hired items always remain the property of Grand Style Balloons. However, during the period of hire, you are responsible for all hired equipment.
6.2 You must ensure that any hired equipment is in excellent condition and is returned to us as such.
6.3 Please note, if hired items aren’t returned to us by the end time/date given on the booking confirmation, you may incur an additional full-day hire fee.
7. What about Intellectual Property?
7.1 Grand Style Balloons and its licensors retain ownership of all Supplier Intellectual Property Rights.
7.2 Should a claim be brought against Grand Style Balloons for infringement of a third party’s rights (including any Intellectual Property Rights) arising out of, or in connection with, the use of the products by the Customer, the Customer shall indemnify Grand Style Balloons in full against any sums awarded by a court against Grand Style Balloons.
8. How do refunds work?
8.1 If you require a refund, Grand Style Balloons can refund anything not personalised and the buyer will be responsible for postage.
8.2 Personalised items can only be refunded or exchanged if there has been a spelling error on Grand Style Balloons’ behalf.
9. What if we need to end a contract?
9.1 We may end the contract at any time if you break it. This includes if:
(a) you do not make payment to us when it is due.
(b) you do not, within a reasonable time, allow us to deliver the products to you.
9.2 If we end the contract in the situations set out in clause 9.1 you will not be entitled to a refund.
9.3 In the instance of a product becoming unavailable, we will inform you as soon as possible and will refund any sums you have paid in advance for the products.
11. Price and payment
11.1 The price of the product will be the price indicated by us when you placed your order. We accept payment by credit or debit card, bank transfer or PayPal.
11.2 For any hired items and equipment, a damage deposit (amount to be confirmed with you when placing your booking) will be required. If the hired equipment is damaged then you will not be entitled to a refund and clause 12.1 will apply.
12. Liability
12.1 If any loss or damage is caused to our hired products, you will be fully liable. You will fully indemnify us against any claims loss or damage because of any such loss, damage or breach of this contract.
12.2 Our liability under this contract is limited to the sum of your booking/order.
12.3 As our products are supplied for domestic and private use, we are not liable to you for any business losses. If products are used for any commercial, business or re-sale reasons we have no liability to you for any loss of profit, business or opportunity, or business interruption.
13. How we may use your personal information
13.1 We will only use your personal information as described in our Privacy Policy.
14. Which laws apply to this contract
14.1 These terms are governed by English law and are subject to the jurisdiction of the English courts.
